The paradata book , edited by Frauke Kreuter, is out! I have a chapter in the book on call scheduling. One of the problems that I mention is how to define call windows. The goal should be to create homogenous units. For example, I made the following heatmap that shows contact rates by hour for a face-to-face survey. The figure includes contact rates for all cases and for the subset of cases that were determined to be eligibile I used this heatmap to define contiguous call windows that were homogenous with respect to contact rates. I used ocular inspection to define the call windows. I think this could be improved. First, clustering techniques might produce more efficient results. I assumed that the call windows had to be contiguous, this might not be true. Second, along what dimension do we want these windows to be homogenous? Contact rates is really a proxy. We want them to be homogenous with respect to the results of next call on any case, or really our final goal of inter...
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