Myopia Revisited

In a previous blog I talked about an experiment that I'm currently working. The experiment is testing a new method for scheduling calls. For technical reasons, only a portion of the calls were governed by the experimental method. Refusal conversion calls were not governed by the new method.

The experiment had the odd result that although the new method increased efficiency for the calls governed by the algorithm, these gains were lost at a later step (i.e. during refusal conversion -- see the table for results).

This month, we resolved the technical issues (maybe we should have done this in the first place). Now we will be able to see if we can counteract this odd result. If not, then we'll have to assume either:

Improbable sampling error explains this
Some odd interaction between the method and resistance/refusal

I'm hoping this moves things in the "expected" fasion.

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Tailoring vs. Targeting

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Survey Methods Musings

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