Response Rates in Calling Experiment

I've been continuing with the experiments in call scheduling. January was the first month where there was a difference in response rates by treatment group. Generally, the response rates across the treatment arms (control and experiment) have been similar. But that doesn't necessarily mean the two methods obtain the same result.

When I look at response rates by phase, even in prior months, it appears that the experimental method has a higher response rate in the calls prior to a refusal and a lower response rate in the calls after a refusal (even though both sets of calls are now governed by the algorithm). The following tables shows the results from December and January (AAPOR RR2 by refusal status, NOT overall RR):

January is the first month where the experimental group outperformed the control group in the refusal conversion phase. At first, I thought the refusal calls were more difficult in the experimental group than the control. But maybe not. We are repeating the experiment in February. It will be interesting to see if this result holds up.

In the end, I will want to compare the respondents from the two groups and by refusal status to see if they do exhibit differences, especially on survey outcome variables.

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