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Training Works... Until it Doesn't

I recently had need for several citations showing that training interviewers works. Of course, Fowler and Mangione show that training can improve interviewer performance in delivering a questionnaire. Groves and McGonagle also show that training can have an impact on cooperation rates.

But then I also thought of the example from Campanelli and colleagues where experience interviewers preferred to make call attempts during the day -- when these attempts would be less successful and despite training that other times would work better.

So, an interesting question, when does training work? And when does it not?

Comments

  1. The program evaluation discipline has good research on measuring the effectiveness of training.

    ReplyDelete
  2. That might be interesting to apply to these problems. I'm guessing that one finding is that follow-up evaluation of compliance makes a big difference.

    ReplyDelete

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