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Training Works... Until it Doesn't

I recently had need for several citations showing that training interviewers works. Of course, Fowler and Mangione show that training can improve interviewer performance in delivering a questionnaire. Groves and McGonagle also show that training can have an impact on cooperation rates.

But then I also thought of the example from Campanelli and colleagues where experience interviewers preferred to make call attempts during the day -- when these attempts would be less successful and despite training that other times would work better.

So, an interesting question, when does training work? And when does it not?
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  1. Josh D.October 14, 2014 at 10:24 PM

    The program evaluation discipline has good research on measuring the effectiveness of training.

    ReplyDelete
  2. James WagnerOctober 17, 2014 at 9:17 AM

    That might be interesting to apply to these problems. I'm guessing that one finding is that follow-up evaluation of compliance makes a big difference.

    ReplyDelete

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